Passengers remain stranded at JFK airport: 'It's complete chaos'

Passengers remain stranded at JFK airport: 'It's complete chaos'

Passengers remain stranded at JFK airport: 'It's complete chaos'

The crash comes amid general travel chaos at JFK airport ever since it closed on Thursday due to the "bomb cyclone" that hit the East Coast.

According to flight tracking site FlightAware, SQ26 from Frankfurt to NY was scheduled to land at JFK Airport at 11.07am Eastern Time on Thursday.

It said a surge in flights rescheduled after the storm, combined with severe storm damage to equipment, resulted in delays in getting planes and passengers to gates.

The China Southern plane was being towed when the collision happened, the Federal Aviation Administration told CNBC.

Passengers arriving at the Queens airport said on Twitter they have waited as many as six hours on the tarmac before their plane docked at a gate, then as many as eight hours to collect their baggage from carousels.

Kuwait Airways released a statement via Twitter announcing that the Chinese aircraft struck Flight 118 from NY to Kuwait while it was parked awaiting takeoff.

Juan Cuellar was in the airport five hours before he finally left.

The airline added that it was cooperating with NY authorities to investigate the accident.

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No injuries among passengers were reported, according to Kuwait News Agency (KUNA). That plan includes providing portable staircases and buses to deplane passengers on the airfield and bring them to the terminal.

Some frustrated passengers took to social media to share stories of spending hours on the runway.

Passengers complained of lengthy waits on planes and in the terminal since Friday afternoon. "Is anyone there?", tweeted one passenger who had landed on a flight from Germany at 8 p.m.

According to air travel tracking service Flightradar 24, dozens of planes had the same issues after landing.

"After landing 3.5 hours ago, #DY7019 awaits a gate".

In eastern Canada, which has suffered through extreme cold for two weeks, there were further flight delays and cancellations at Toronto airport, and some communities along the Quebec coast faced flooding.

But the airline said it would not be responsible for arrangements or transportation to/from an alternative airport or hotel or overnight expenses caused by the bad weather.

"Everyone video this, because we need answers", one woman said, directing her fellow passengers in front of a ticket terminal.

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